Terms & Conditions

Birmingham Koi Sales Terms & Conditions Please read these terms carefully



for approved accounts. Strictly Nett One Month from date of invoice. The Company reserves the right to charge interest at a rate of 2.5% over the base rate from time to time of Bank of England. It will be charged and payable on all payments, which are overdue by more than 10 days, calculated from the due date of payment until the actual date of payment.

Placing An Order
Orders can be placed over the phone or via our website

FAULTY GOODS ; If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. 1 You must ensure that the goods are packaged adequately to protect against damage.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed.
Changes to these terms : These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

DELIVERY DATES: the Company does not guarantee delivery dates. But aim to despatch Goods With in 30 Days

DELIVERY CHARGES : Are Calculated by the size and weight of each product ' please allow a minimum of £8.00 for goods up to 5 kilos Please NOTE * Shipping to UK Mainland Only

LIABILITY: (a) the Company shall not be liable for any delay in completing the work, howsoever caused, (b) where, work done by the Company ineffective for any reason, the Company's liability (if any) shall be limited to rectifying such defect, or at the Company's option, replacing such defective work. (c) the Company shall not in any event be liable for any indirect or consequential loss to the Customer arising from third party claims, howsoever caused and whether as a result of negligence or otherwise.

PRELIMINARY WORK: all work carried out, whether experimentally or otherwise, at Customer's request shall be charged.

COST VARIATION: quotations are based on the current costs of production and carriage and are subject to amendment on or at any time after acceptance to meet any rise or fall in costs (whether as a result of any increase in the price of materials, labour, carriage or otherwise).

CUSTOMER'S PROPERTY AND PROPERTY SUPPLIED: (a) Customer's property and all property supplied by or on behalf of the Customer will beheld at the Customer's risk. (b) responsibility will not be accepted for imperfect work caused by defects in or unsuitability of such materials or equipment.

FORCE MAJEURE: every effort will be made to carry out the contract but its due performance is subject to cancelation by the Company or to such variation as may be necessary as a result of inability to secure labour, materials or supplies or as a result of any Act of God, War, Strike, Lockout or other labour dispute. Fire, Flood, Drought, Legislation or other causes (whether of the foregoing class or not) beyond the Company's control.

SPECIFICATIONS: the Company reserves the right to alter the specification of their product without notice.

DEFAULT OR INSOLVENCY: if the Customer defaults in any payments due to the Company, whether in respect of the contract or any other contracts or agreements with the Company or ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a Company is deemed to be unable to pay its debts or has a winding up petition against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him the Company without prejudice or other remedies shall:(a) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for any work carried out(whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him.(b) in respect of all unpaid debts due from the Customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled upon the expiration of 14 days notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply the proceeds towards such debts.

LAW OF CONTRACT: this agreement shall be subject in all respects, including conclusion, construction and validity, to English Law. PLEASE NOTE * Terms And Conditions

Delivery :

We aim to deliver all orders within 2-7 days if the goods are in stock. If the goods you order are “Out of Stock” we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you.

Cancellation :

You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.

Returns Policy :

We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them within 7 days in the original packaging and in an unused condition for a full refund less of any postage costs.

Refund Policy :

Please be aware we only offer a refund where goods have not been shipped or on inspection of returned items. All refund requests are dealt with on a case by case basis.